A DAY IN THE LIFE
OPERATIONS MANAGER, GIG
Katy works in a fast paced client facing, customer focused environment. Day to day liaison with clients is vital for understanding requirements and objectives and turning them into deliverable and relevant operations plans that ensure we deliver! Flexibility to working hours and implementing company codes of conduct and company policy is all part and parcel of a normal day for Katy, along with the ability to travel across almost anywhere at a moment’s notice!
In conjunction with the Project Manager, Executive Chef and crewing team, calculating and coordinating staffing requirements is often a large part of the planning process. Writing run sheets, creating and updating specific operations manuals are a daily activity, as well working with functional areas, including the culinary team to design seasonal menus. Close liaison with the warehouse team to ensure all equipment is packed and delivered is often another key daily task.
With any project, large or small, financial planning and reconciliation is a fundamental part of our commercial success and the success of our clients return on investment. Supported by a behind the scenes accounting team at HQ, Katy works closely with them to ensure invoices are processed, supply chain is secured and both full and freelance team members receive the appropriate remuneration.
Onsite, with responsibility for the co-ordination of all operational queries, Katy acts as our lead ambassador with all stakeholders; providing live event management support, briefing staff and ensuring documents are disseminated. Readiness is a fundamental core of Katy’s role, and enforces all related KPI’s. Adherence to health and safety, including licensing continues throughout the lifespan of the event, completing pre and post service checks and reports, complying with security needs, and ensuring lessons learned are carried forward.
Safe and prompt pack down marks the end of the project, but not for Katy… hands on and often the last one onsite, she is already planning the next one!
Katy is a PRINCE2 qualified Project Manager and joined GIG in 2012. Since then Katy has overseen Olympic Operations at PyeongChang 2018, Rio 2016 and was a Restaurant Manager out at Sochi 2014. She has travelled globally to manage hospitality on numerous events, including the World Endurance Championships and Extreme Sailing Series. Additionally, Katy manages a large portfolio of our clients; Renault, Cisco, AEG, Mace, EA Games, Porsche, Virgin Money, Aston Martin and ASOS.